Customer protection

Cancellations & refunds

Customers may self-cancel unscanned issued tickets until 48 hours before an event. Provider finalization controls the ticket status.

48-hour rule

Eligible customers can request a full ticket refund before the cutoff.

Payment authority

A ticket becomes refunded only after the verified provider outcome.

Admin exceptions

Outside the standard window, support and admin review retain control.

Refund history

Ticket	Amount	Status	Requested

Cancellation requests will appear here as customers use the ticket wallet.