Find answers about bookings, tickets, payments, and your next big night out.
Contact, recovery, and explanation are part of the core product experience.
Support hub
How can we help?
Find answers about bookings, tickets, payments, and your next big night out inside the same premium shell as the rest of the buyer journey.
Booking
Manage reservations, schedules, and cancellations.
Account
Profile settings, preferences, and member access.
Payments
Payment status, order references, and ticket release.
Organizing
Venue listings, event setup, and buyer communication.
How do I get my QR ticket?
Tickets appear in My Tickets after the verified Xendit paid webhook confirms your order.
When do organizers get paid?
Payouts are released after the event ends and the settlement window completes.
Can staff scan tickets offline?
The mobile scanner validates against live ticket state for fraud prevention.